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We offer the opportunity to return our products ordered from rains.com. You have 30 days from the day of receipt to return any unused items and receive a refund. Please note, at this time we do not offer exchanges, unless the goods are faulty, or wrong items are delivered. If you need a different size or another style you will need to place a new order.
Refund requests for online purchases cannot be fulfilled in our physical Rains Stores. However, we are always happy to offer an exchange for a different product, colour or size. Please bring the delivery note or invoice to the store. For products bought from an authorised Rains stockist, please reach out to the corresponding stockist for refund / exchange.
Extended holiday returns: All orders made on rains.com during November and December can be returned by the 31st of January. Requests for exchange of gift orders are only accepted during January 2021.
Please follow the below steps for refunds:
1. Email email@example.com to request an RA# for your return. Please include order number, reason for return e.g. Return, Manufacturing error.
2. If items being returned were purchased within a multi-buy or promotional offer, those additional items must also be returned. If the items are not returned, the value of the items will be deducted from the credit.
3. Once your email is received, we will respond with further instructions to return the item. Your request will be processed as soon as we receive your parcel, and you will receive an email notification shortly after. Please expect a refund within 14 days from when we process your return.