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We offer the opportunity to return our products ordered from rains.com. You may get a full refund or exchange your item for a different size or colour. You have 30 days from the day of receipt to return any unused items.
Refund requests for online purchases cannot be fulfilled in our physical Rains Stores. However, we are always happy to offer an exchange for a different product, colour or size. Please bring the delivery note or invoice to the store. For products bought from an authorised Rains stockist, please reach out to the corresponding stockist for refund / exchange.
Please follow the below steps for refunds / exchanges:
1. Email email@example.com to request an RA# for your return. Please include order number, reason for return e.g. Exchange, Return, Manufacturing error.
2. If returning for exchange please provide additional information, e.g. what item(s) you would like in exchange. You may choose a different product of the same value or less in exchange (the balance will be refunded). If items being returned were purchased within a multi-buy or promotional offer, those additional items must also be returned. If the items are not returned, the value of the items will be deducted from the credit.
3. Once your email is received, we will respond with further instructions to return the item. Your request will be processed as soon as we receive your parcel, and you will receive an email notification shortly after.