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Frequently asked questions

Yes, all of our jackets are tested to 4000 mm and the bags to 8000 mm.

Water column pressure measures the hydrostatic pressure that is required in order to penetrate a given fabric. The higher the value, the more water resistant a fabric is, and the more water pressure it can withstand before it leaks.

In general the unisex jackets are slightly oversized, the purpose being accommodation for a normal jacket or sweater underneath. See our size guide.

Yes, you can wash the jacket/coat in a regular washing machine at 30-40 degrees.

Yes, you can iron the inside of the jacket to get a perfect wrinkle free outer surface.

Please email us at sales@rainsaustralia.com.au to request an RA# you have the opportunity to get a refund or replacement within 30 days of purchase. Once the RA# is received please follow this linkto access our returns portal and generate your return slip using your original order number.

You can find your closest store here.

Yes, in your shipping mail there is a tracking link where you will be redirected to the shipping company's page.

It depends on where you are located. Metro areas VIC, NSW & SA are generally 3 working days, QLD, WA, TAS, NT & Rural areas can take generally 4-5 working days. Our Express Post option takes approx 1-2 working days.

It depends. If you bought it in one of our retailers stores, then please contact them. If you bought it on rains.com, , then please email us at sales@rainsaustralia.com.au if the jacket is still under the 2 year warranty. If it's not under warranty, please send us an email with an attached image and then we will take it from there.

Please check your tracking link from your shipping email. Perhaps Auspost already tried delivering it while you weren't home. If so please contact Auspost from the tracking link supplied.

No, refunds on online purchases are not possible in our physical stores. But we always offer to do an exchange for a different product, colour or size.

Rains runs an ongoing expanded CSR plan which includes all business partners across continents working with Rains. For more information about Rains CSR policy please follow this link.

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